MeetTHE TEAM

Kate began her career working for brands including Millennium, Copthorne and Principal Hayley. Prior to joining WakeUpCall, she was responsible for the Rooms Revenue Division of The Oakley Court, a luxury independent property in Windsor. During her tenure, she oversaw the most successful growth period in the property’s history and was instrumental in its shift from corporate hotel to Soho House-inspired members club.

Kate now oversees all aspects of our clients’ rooms revenue strategies and third-party distribution management. Her focus is on optimising revenue streams, identifying new direct revenue opportunities and providing clients with a sustainable approach to long-term profitability. With a strong commercial eye and a proven ability to translate strategy into measurable results, Kate has consistently helped hotels unlock revenue growth across occupancy, ADR, RevPAR and overall rooms performance.

Jake founded WakeUpCall in 2019 having recognised the need for a bespoke full management solution that worked with hotels of all sizes. His experience working in hospitality had highlighted that the traditional ‘one size fits all’ consultancy approach didn’t suit the vastly changing independent hotel sector, where individuality was a core factor of success.

Prior to establishing the company, Jake had worked in Sales, Marketing and Front of House roles for over a decade. Beginning his career with the Principal Hayley Group, he went on to oversee the brand relaunch at The Oakley Court Windsor, successfully implementing a new independent property concept with an award-winning sustainability ethos, before enjoying roles as Marketing Manager at Danesfield House, Marlow and Brand Advisor at Stirrups Hotel.

Cheyenne brings a wealth of experience in meetings, events, and hospitality sales, having built her career with leading brands including Hilton and Exclusive Collection, as well as renowned independent properties such as The Oakley Court and Monkey Island Estate, where she most recently held the position of Wedding & Events Manager.

With extensive hands-on experience across corporate events, conferences, weddings, and private functions, Cheyenne combines operational expertise with commercial insight to deliver measurable results. She specialises in developing and implementing tailored meetings and events strategies that drive revenue growth, improve conversion performance, and maximise the profitability of event spaces.